Return & Refund Policy

At Attire Men™, we want you to feel confident every time you shop with us. If something isn't right with your order, we're here to help.

We offer a 7-day return policy for eligible products. Please review the guidelines below so we can make your return experience as smooth as possible.

1. When Can I Return My Order?

You can request a return within 7 days of receiving your order, provided that:

• The product is unused, unworn, and unwashed.
• The product must be unused, undamaged, and free from stains, odors, or marks.
• All original tags, labels, accessories, and packaging are included.
• The product's original packaging and security seals are intact and unopened.

Important: Please Check Before Opening

For hygiene, quality, and product-safety reasons, products cannot be returned once their original box, packaging, or security seal has been opened, broken, removed, or tampered with.

We therefore recommend checking the product details, size, color, and other information carefully before opening the packaging.

2. Hygiene-Sensitive Products

For the health, safety, and comfort of all our customers, the following products are not eligible for return or exchange:

• Undergarments and underwear
• Innerwear
• Socks
• Swimwear
• Other intimate or hygiene-sensitive products

These products cannot be returned once their packaging or protective seal has been opened. This policy helps us maintain appropriate hygiene standards and ensures that products sent to customers are fresh and safe.

3. Products We Cannot Accept for Return

We want to make the return process as simple as possible, but some products cannot be accepted for return, including:

• Products with opened, broken, or tampered packaging or seals
• Products that have been worn, washed, used, ironed, or altered
• Products with stains, makeup, perfume, odors, or other signs of use
• Products that have been tailored, customized, embroidered, or modified
• Products returned without original tags, labels, accessories, or required packaging
• Products marked "Final Sale" or "Non-Returnable"

4. How to Request a Return

If you need to return an eligible product, simply contact us on WhatsApp: +92 308 3829300 within 7 days of receiving your order.

Please provide:

• Your order number
• The reason for your return
• Clear photos of the product and packaging, if requested

Our team will guide you through the return process and provide the necessary return instructions.

Please wait for return approval before sending your product back to us.

5. What If I Receive a Damaged or Wrong Product?

We take great care when preparing your order. However, if you receive a product that is:

• Damaged
• Defective
• Different from what you ordered
• Missing an item

please contact us on WhatsApp: +92 335 6562606 as soon as possible, preferably within 24 hours of delivery. To help us resolve the issue quickly, please share clear photos and, where available, a continuous unboxing video showing the package from the time it was opened.

After verification, we will do our best to provide an appropriate solution, such as a replacement or refund.

6. Unboxing Your Order

We recommend recording a video while opening your parcel, especially for higher-value orders.

An unboxing video helps us quickly verify any issues such as:

• Wrong product
• Missing product
• Damaged product
• Damaged packaging

This allows us to resolve your concern faster and more fairly.

7. Return Shipping

For a change-of-mind or other eligible return, the customer is responsible for the return shipping cost. If the return is because we sent you the wrong, damaged, or defective product, we will take responsibility for the applicable return shipping arrangements.

8. Refunds

Once we receive your returned product, our team will inspect it to make sure it meets the return conditions.

For approved returns:

• Your refund will be processed within 3 business days after inspection.
• Refunds will be made through the original payment method, where applicable.
• Original delivery charges are generally non-refundable.
• If the issue was caused by an error on our part, applicable delivery charges will be handled accordingly.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

9. Size & Color Changes

If you would like a different size or color, please contact us first. For eligible products, you may return the original item according to this policy and place a new order for your preferred size or colour.

10. Sale & Promotional Items

Items clearly marked Final Sale, Clearance, Promotional, or Non-Returnable are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

11. Our Commitment to You

We understand that sometimes things don't work out, and our goal is to make the process as straightforward and fair as possible.

Every return is reviewed based on the condition of the product and the circumstances of the request. If you have a concern that isn't specifically covered by this policy, please contact us — we're happy to review it and help wherever we can.

Attire Men™ reserves the right to decline a return if the product does not meet the conditions outlined above.

By placing an order with Attire Men™, you acknowledge and agree to this Return & Refund Policy.